IN STORE PICK UP | FREE SHIPPING OVER $150
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    We're here to help you find the perfect fit! If you need assistance selecting the right size or have any questions before making a purchase, our team is ready to assist you. Contact us via email at contact@acocottesloe.com.au or chat with us online via our live chat.


    ONLINE RETURNS POLICY
    We realise how important customer satisfaction is, so we will happily provide you with an exchange, credit note or refund for full priced items, should they meet the below requirements.

    • If you wish to return your online purchase, please notify us at contact@acocottesloe.com.au.
    • Merchandise must be returned to ACO Cottesloe within 7 days from when order is received..
    • We do not offer exchanges on SALE items or items included in any flash promotion. This policy is strictly for full price items only.
    • Merchandise must be returned with tags attached, and in its original packaging, eg. shoes must be returned in their original box.
    • It is advisable that you try on new shoes on a carpeted surface, as we will not accept returns or refunds if the soles have any signs of wear.
    • Returns will be not be processed for items that have been altered, worn or washed.
    • An exchange can only be processed once; exchanged items cannot be returned again.
    • All returns and exchanges will not be processed until the product is returned to ACO Cottesloe.
    • The cost of returning your online purchase is not covered by ACO.
    • Please note that original shipping charges will not be refunded.

    If you have questions about our online returns policy, please don't hesitate to email contact@acocottesloe.com.au or phone +61 (8) 9385 1881.


    RETURNS ADDRESS
    ACO Cottesloe
    Online Returns
    26 Napoleon Street
    Cottesloe  WA  6011


    IN STORE BOUTIQUE RETURNS POLICY

    • Returns must be brought back to our Cottesloe Boutique within 7 days of purchase for store credit or exchange on full-priced items only.
    • No refunds on in store purchases unless faulty
    • No returns or exchanges on sale items or items purchased in flash sales.
    • Intimates such as underwear or swimwear, and gift cards, cannot be returned.

    INTERNATIONAL RETURNS POLICY
    We do not accept returns or exchanges from international customers so please reach out to our team if you need assistance with sizing or styling advice – contact@acocottesloe.com.au.


    FAULTY ITEMS
    We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. If you received an item that you believe has a manufacturing fault, please contact us at contact@acocottesloe.com.au and we will try and resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process.

    In accordance with the Australian Competition and Consumer Commission if the garment we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.